At LogicMotive, we have a well-defined support methodology that helps our clients maximize the value they get from their SAP implementation. The support project onboarding phase starts with process understanding workshops where we work with the client's teams to understand their business processes and SAP system configuration. Our functional consultants conduct onsite visits to get a first-hand understanding of the client's business operations and gather information on their SAP system usage.

We also conduct documentation reviews to assess the completeness and accuracy of the client's system documentation. We also interview key users to understand the pain points they face in their day-to-day SAP usage. Once we have a clear understanding of the customer's needs, we prepare a plan to address their current business challenges with respect to system configurations.

During the support process maturity phase, we work with the client to identify their current pain points and areas where they can improve their SAP Business processes. We prepare a roadmap for the client that outlines the steps they need to take to address their current challenges and improve their business processes to optimum maturity level. We also maintain a support document repository that serves as a single source of truth for the client's SAP system documentation.

As part of our support services, we mature existing business processes with delta upgrades that leverage the latest SAP technology advancements. We also ensure that all regulatory compliances are in place within the client's current system configurations. Our goal is to continuously improve the client's SAP processes, reduce their system downtime, and ensure that they get the maximum value from their SAP Landscapes.